Derwent Living's new website has been developed to assist customers and those wishing to find out more about the organisation to find information as quickly as possible. It replaces the main Derwent Living website as well as MY Derwent Living and MY Community.
It has been designed with input from customers and colleagues of different ages and levels of technical skill to ensure it works for everyone.
Registering for an account
If you're a current customer, you'll need to visit the sign in page (top right of all pages) which will take you through to the log in area. From here you will need to click on 'Register an account'.
On the next screen you'll asked if you are a tenant or not? Existing customers will need to press the 'I am a Derwent Living tenant'. Those applying for housing will need to click 'I'm new to Derwent Living'.
Only main and existing joint tenants are able to create an account and use the system to view information about an account.
What information will I need to know to register?
Existing customers will need to know their tenancy ID, postcode, name initial (R for Richard etc), date of birth, and have an email address registered with Derwent Living in order to register and activate an account. Applicants will need a valid email address (that hasn't been used previously on the system) in order to register.
Navigating the website
Derwent Living's website has been designed with ease of use in mind, with minimal drop down menus and quick to navigate sections and pages. You can find all the content on the site by using the menu at the top of the screen or from the ☰ icon if you are using a mobile device.
The site has eight main sections:
- About us
- Advice centre
- Get involved
- Find a home
- Account/application (requires login)
- Contact us
To view all of the pages on the website you can use our site map.
The enquiry centre sits on the right (or top right on a mobile or tablet) of every page on the new Derwent Living website. It is designed to allow visitors to:
It also has links to our social media channels too, if that's how you wish to contact us.
The advice centre is designed to answer customer enquiries, whatever the topic. At the top of the page are articles which are featured. Features typically relate to a service area or topic that we are receiving lots of customer enquiries about, or are relevant because of the time of year or for another reason.
You can also find click on collections of articles created for different customers, in the section called 'advice for different customers'.
These collections have been curated by our customer service and housing management teams to give you relevant information on the type of tenancy you have or services you receive.
The page also lists all pages in the advice centre alphabetically, so you can easily scan and find the content that relates to your enquiry.
Account and message centre
Those choosing to apply via our website or who are a main or joint name on a tenancy can create accounts on the website.
Having an account will provide you with an enhanced experience. All forms are pre-populated with your details and you also have access to upload supporting photos, videos and documents.
The message centre, accessed from the account menu at the top of the screen enables you to find a copy of the reports you have submitted. Our lettings team also used the message centre to let applicants know what's happening throughout the process.
Forms on this website allow you to submit enquiries to the various teams within the organisation.
Customers who have an account will see that the forms are pre-filled with their information to speed up the reporting process.
When you submit an enquiry using the website, you will receive a unique contact reference number. This number allows colleagues at Derwent Living to quickly find your enquiry should you contact us for an update.
The community pages of the get involved section replace the old MY Community forum system and are designed to involve customers across our operating areas. They allow logged in customers to have their say and feedback on articles published by the customer engagement team.
We've created an article which introduces the community pages and explains how to use the new commenting features.
The contact us page contains links to the different contact forms and information on the website, as well as handy reference guides about how best to contact us.