Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 


Goodwill grill


Summer is here and with the world cup just around the corner, it seems like a good time to remind customers of the rules around barbecues at Derwent Living properties.

If you do not have your own garden you can’t use the communal area for a party. If you have one, then you’re quite welcome to use your private garden for a barbecue. However, causing excessive nuisance through noise, especially late at night, or creating plumes of smelly smoke is bad manners and can be upsetting for people living around you.

You can use our handy cards to let your neighbours know in advance about a party or barbecue you’re planning. This will give them a chance to bring in their washing and close their windows as necessary. If you would like some cards please email getinvolved@derwentliving.com

Keep your music at a reasonable volume and if you’re asked to turn this down by fellow residents, please do so. We would advise that music is turned off after 11pm.

If your neighbour is having a party and it is getting quite loud why not knock on their door and ask them politely to turn down the music, they may not know that it is disturbing you.

There can be a rise in anti-social behaviour during the summer months and if you experience any antisocial behaviour on a Derwent Living scheme, you can report this by calling our 24 hour ASB reporting service on 01332 614 919.

You can download and use the Noise App to record and submit incidents of noise nuisance. Visit the antisocial behaviour page on our website for full details.