Keep the noise down

Sometimes occasional noisy behaviour can become really annoying, but what can we do about it?

We all want to enjoy our homes in peace and quiet without having to put up with other people’s noise.

This can mean that when there is noise next door it can be really irritating and upsetting.

Even everyday family noise such as children playing can seem overwhelming at times. It can be especially annoying if you are sitting outside and you feel you cannot relax because of noise from a nearby garden.

Even though it is upsetting, you may not want to report it as antisocial behaviour, so what can you do?

Sometimes the noise will be a one off and you will not be disturbed again. Often your neighbour will not realise that the noise from their home can be heard by you or how loud it seems from your side.

If you are having a party, we have created some handy little cards to pop through your neighbour’s door to let them know what’s going on and what time it will finish.

You can request these by emailing us.

Talk about it

Many disputes can be nipped in the bud, or can be prevented from escalating, if you can try to:

  • Speak to your neighbour before you get angry or upset
  • Choose a time and place that is convenient for both of you
  • Plan or rehearse what you want to say before you say it
  • Listen carefully and respectfully – this means your neighbour is more likely to do the same
  • Remain calm and open, and be prepared to offer concessions
  • Let your neighbour know that you have heard their concerns, so that they may be more prepared to hear yours
  • Keep to the issues that are relevant and be clear about what it is that concerns you
  • Avoid shouting or using abusive language
  • Try to concentrate on what you are going to do moving forward – don’t dwell on the past.

If you cannot reach an agreement with your neighbour or don’t feel comfortable approaching them you can use our mediation service.


Our mediation service is available to use whether you’re a homeowner, leaseholder, or renting.

Mediation is a really good way to help you and your neighbour reach an agreement. It gives you a chance to talk to your neighbour in a constructive and fair manner, so that you can hear what they have to say and so that you can be properly heard yourself.

Mediation is an informal, confidential and completely voluntary process. Our mediators are qualified and experienced in helping people settle their disputes without the need for more formal action.

You can find out all about our mediation service here or if you want to train to be a mediator email us.

The Noise App

You should report noise nuisance to your local authority environmental services team. You can use the Noise App to record evidence of the noise nuisance and include this with your complaint. Being able to provide evidence of the noise nuisance is really important when making a complaint.

You can download the Noise App on iPhone and Android handsets from the App Store and Google Play. Once registered, residents can use the app to record noise nuisance disturbances.

Full details of how to download and use the Noise App are available in the advice centre on our ASB page.