We recently asked our home ownership customers for feedback on how we run the Home Ownership Forum.
Thank you to everyone who took part in the consultation, your comments have been really useful and we have put in place plans for:
- Regular coffee mornings at our home owner retirement schemes
- A leaseholder conference to be held later this year, with external speakers and topics specific to leaseholders
- Ad hoc focus groups and consultations with home owners on matters affecting them
- A leaseholder Facebook surgery where customers can pose questions to staff and discuss topics with other customers.
Home ownership customers are also invited to attend the customer Forum which takes place every other month the Derby Conference Centre, London Road, Derby. The variety of topics means that there will be something of interest to everyone.
We can arrange transport or cover travel expenses, and lunch is provided. The meeting starts at 10am with arrival from 9.30am for tea and coffee.
Places are limited so to book your place please book online in the upcoming events section.
By introducing these customer suggestions we hope there will be a much greater variety of methods for our home owners to be involved in shaping services, in a way that suits you.
For more information keep an eye on future editions of Derwent Life magazine.