Bank holiday closureDue to the bank holiday, Derwent Living's head office will close at 4.30pm Friday 26th May 2017 and will re-open at 9am Tuesday 30th May 2017. You can make a payment on the website, using the app or on MY Derwent Living. To report an emergency repair during this time please call 0116 257 6727.
Derwent Living operates a transfer policy that enables existing customers to maximise their ‘mobility’ and access alternate accommodation that may be more suitable to personal housing need.
Derwent Living’s transfer policy gives consideration to housing demand and how the organisation can make best use of existing housing stock, by ensuring that tenants are housed in the most appropriate accommodation for their circumstances.
Provision has been made for residents that are deemed to be in urgent housing need. In situations such as these, residents are transferred to alternative accommodation as quickly as possible.
Each year, Derwent Living will allocate a minimum of 10% of all void properties to transfer applicants.
Transferring from your property
To find out more you can view a quick guide for transferring from your existing home or download Derwent Living’s transfer policy.