Essential system maintenanceDue to essential maintenance, our repairs system will be unavailable after 4pm on Thursday 19th July and all day Friday 20th July. Please report all non-emergency repairs via the Derwent Living App or use the website's report a repair form. Any emergency repairs should be telephoned through as usual. We apologise for any inconvenience this may cause.
Derwent Living is committed to involving residents in shaping its services and offers a wide range of ways of doing this. Because of our geographical spread we encourage involvement by text and email as well as meetings.
This section of the website outlines different ways you can be involved and the part played by various forums and by our resident scrutiny team. We also support training designed to make customer engagement more effective. You will find our training brochure and top tips sheets in this section.
Here’s our resident involvement strategy 2015-2017
We have some short films in which residents talk about their involvement and about our services.
Our customer engagement team will gladly answer any questions you have about how you can be involved in ways that suit you. You can contact the team at email@example.com.