July’s forum took place and we discussed Pet Policy & services charges. The Pet Policy is currently under review and your feedback is being considered. Thank you to everyone who has been involved, your feedback will be reviewed before this is published.
We also discussed service charges, a topic requested by attendees, and we hope you found this useful.
We had an open discussion about requirements of the pet policy. The main considerations were concerns/complaints about pets and who to report these too.
Some of the most common pet concerns/complaints raise were:
- Causing damage to customer properties/other properties
- Fleas and vermin infestations
- Threatening behaviour
The following action can be taken by Derwent Living if the offending pet breaches guidelines set in the tenancy agreement or pet policy:
- Breach of Tenancy Warning
- Housing Officer request for removal of pet
- Breach of Tenancy – Injunction
- Ordered removal of pet
- Starter Tenancy – Breach of Tenancy
- Possession via Section 21
- Assured Tenancy – Breach of Tenancy
- Possession Order
There are four places you can call if you have concerns. In the first instance you can call Derwent Living. We will be able to tell you if we can act and if not sign post you to the correct place. These could include the Police on 101, the RSPCA on 0300 123 4999 or your Local Authority’s Environmental Health Department.
Changes in the proposed policy
Changes to the Pet Policy currently under review include:
- Permission will be required for any pet in a flat/maisonette
- In houses, bungalows & retirement living properties customers will need to sign a pet contract
- Lastly, how customers will apply to keep a pet has changed; you will be able to do this online (coming soon), over the phone or in writing.
Again, thank you to everyone who contributed to the Pet Policy discussion.
Phil (Accounts Co-ordinator) discussed his role and how service charges are worked out. He receives cost estimates provided by each department yearly. A normal scheme includes both flats and houses and some of these costs will be associated to both accommodation types, and some individual.
Its Phil’s job to ensure these costs are divided and charged to the correct accommodation type in each scheme, based on the services it receives. Due to the complexity of some scheme this has can become a difficult task.
An example of what is and isn’t a service charge and how it could be allocated is below;
|Fencing repairs between properties||No|
|Door entry maintenance||Yes||Pays||Pays|
|Boundary fencing on communal land||Yes||Pays||Pays|
The topics for the next forum are grounds maintenance and pledging to tackle domestic violence through the Chartered Institute of Housing's Make a Stand campaign. You can book your places via the website, or emailing us at email@example.com.
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