Bank holiday closure

Derwent Living's head office will be closed for the late May bank holiday from 4.30pm on Friday 24 May 2019 until 9am on Tuesday 28 May 2019. To make a payment please visit the payment pages of this website. To report an emergency repair call 0116 257 6727.

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Resident scrutiny

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The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services.

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The team monitors Derwent Livings performance to ensure that objectives are met and services are shaped around the needs of our residents. 

A rough guide to scrutiny

The Resident Scrutiny team has space for nine members and we are always looking for new people to join. We have produced a rough guide to scrutiny which explains how the team works and how you can get involved. Full training is given to anyone wanting to become a member of the team.

The team has conducted reviews on a number of service areas within Derwent Living and its recommendations are reviewed by senior management and implemented by the organisation.

If you are interested in joining or would like more information please contact the Customer Engagement team.

Terms of reference

You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.

Scrutiny team reports

During 2018 the Resident Scrutiny team will be reviewing the 'Home standard', Health & Safety, Grounds maintenance and customer service provision for hearing impairment.

You can see the latest scrutiny team reports below.