Spring bank holiday closure

Our offices will close at 4.30pm on Friday 27th May 2016 and will re-open at 9am on Tuesday 31st May 2016.

To make a payment visit or use the facility here on our website.

To report an emergency repair during this time please call 0116 257 6727.

Scrutiny team

The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.

A rough guide to scrutiny

The Resident Scrutiny team has space for nine members and we are always looking for new people to join. We have produced a rough guide to scrutiny which explains how the team works and how you can get involved.


The team has conducted reviews on areas including the repairs service and the role and remit of housing officers. Its recommendations are considered and acted upon by the board and executive team.

In their words

Why did you join the resident scrutiny team?

I joined the team to become involved in setting a high standard for Derwent Living and providing a great and fair service for all residents
Karina Visha

What do you get out of being a member?

I get a tremendous amount of satisfaction from being a member, knowing that I can contribute to making customers lives a little bit easier.
Dave Underwood

What do you think the team achieves?

The team has achieved lots, as customers we have earned a great deal of trust from staff and we have made recommendations that have improved customer satisfaction and given them value for money. Winning the EMTP gold award was a great achievement as it recognised that the team worked very hard for all customers.
Dave Underwood

Terms of reference

You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.

Scrutiny team reports

You can read previous reports here.

Resident Scrutiny Team Customer Service mini-review January 2014
Resident Scrutiny Team allocations review April 2014
Resident Scrutiny Team Customer Survey report July 2014
Resident Scrutiny Team Report Bedroom Tax Oct 2014


Resident Scrutiny Team complaints review January 2013
Cyclical Painting Minor Repairs Report 2013
Scrutiny Report on cleaning services August 2013
Resident Scrutiny Team report on handling of anti-social behaviour October 2013


Scrutiny Report Homeowners April 2012
Scrutiny Report Void Inspection October 2012


Scrutiny Report Repairs Review March 2011
Scrutiny Report Housing Officer Role Remit September 2011

Get involved with the scrutiny team

You can see what the resident scrutiny team has been up to by visiting their Facebook page or for more information/to get involved contact us or email

The scrutiny team

View HD version of this video

Joining the team

If you’d like to join the team, please fill out the Scrutiny Team application form and send it back to us.

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