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Christmas closure

Derwent Living head office will close at 11am on Friday 22nd December and will reopen at 9am on Tuesday 2nd January. To report an emergency repair during this time, call 0116 257 6727.

You can also log repairs, pay rent and report anti-social behaviour on our website, on MY Derwent Living or by downloading the Derwent Living app for android or iPhone.

Scrutiny team

The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.

A rough guide to scrutiny

The Resident Scrutiny team has space for nine members and we are always looking for new people to join. We have produced a rough guide to scrutiny which explains how the team works and how you can get involved.


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The team has conducted reviews on areas including the repairs service and the role and remit of housing officers. Its recommendations are considered and acted upon by the board and executive team.

In their words

Why did you join the resident scrutiny team?

I joined the team to become involved in setting a high standard for Derwent Living and providing a great and fair service for all residents
Karina Visha

What do you get out of being a member?

I get a tremendous amount of satisfaction from being a member, knowing that I can contribute to making customers lives a little bit easier.
Dave Underwood

What do you think the team achieves?

The team has achieved lots, as customers we have earned a great deal of trust from staff and we have made recommendations that have improved customer satisfaction and given them value for money. Winning the EMTP gold award was a great achievement as it recognised that the team worked very hard for all customers.
Dave Underwood

Terms of reference

You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.

Scrutiny team reports

You can read previous reports here.

Get involved with the scrutiny team

You can see what the resident scrutiny team has been up to by visiting their Facebook page www.facebook.com/derwentlivingresidentscrutinyteam or for more information/to get involved contact us or email getinvolved@derwentliving.com

The scrutiny team


View HD version of this video

Joining the team

If you’d like to join the team, please fill out the Scrutiny Team application form and send it back to us.

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