Satisfaction survey – £1000 worth of prizes to be won!

Derwent Living needs your help to find out how satisfied you are with your home and the services you receive from us. Click here to start the survey: All completed surveys will be entered into a prize draw, with a chance to win up to £250 worth of high street vouchers. Closing date for entries is 30 June 2017.  Full terms and conditions available on request.  

Scrutiny team

The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.

A rough guide to scrutiny

The Resident Scrutiny team has space for nine members and we are always looking for new people to join. We have produced a rough guide to scrutiny which explains how the team works and how you can get involved.


The team has conducted reviews on areas including the repairs service and the role and remit of housing officers. Its recommendations are considered and acted upon by the board and executive team.

In their words

Why did you join the resident scrutiny team?

I joined the team to become involved in setting a high standard for Derwent Living and providing a great and fair service for all residents
Karina Visha

What do you get out of being a member?

I get a tremendous amount of satisfaction from being a member, knowing that I can contribute to making customers lives a little bit easier.
Dave Underwood

What do you think the team achieves?

The team has achieved lots, as customers we have earned a great deal of trust from staff and we have made recommendations that have improved customer satisfaction and given them value for money. Winning the EMTP gold award was a great achievement as it recognised that the team worked very hard for all customers.
Dave Underwood

Terms of reference

You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.

Scrutiny team reports

Resident Scrutiny Team Report satisfaction survey response rate review
Resident Scrutiny Team Report complaints August 2016
Landscaping Ground Maintenance report August 2015

You can read previous reports here.

Resident Scrutiny Team Customer Service mini-review January 2014
Resident Scrutiny Team allocations review April 2014
Resident Scrutiny Team Customer Survey report July 2014
Resident Scrutiny Team Report Bedroom Tax Oct 2014


Resident Scrutiny Team complaints review January 2013
Cyclical Painting Minor Repairs Report 2013
Scrutiny Report on cleaning services August 2013
Resident Scrutiny Team report on handling of anti-social behaviour October 2013


Scrutiny Report Homeowners April 2012
Scrutiny Report Void Inspection October 2012


Scrutiny Report Repairs Review March 2011
Scrutiny Report Housing Officer Role Remit September 2011

Get involved with the scrutiny team

You can see what the resident scrutiny team has been up to by visiting their Facebook page or for more information/to get involved contact us or email

The scrutiny team

View HD version of this video

Joining the team

If you’d like to join the team, please fill out the Scrutiny Team application form and send it back to us.

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