May bank holiday closureDerwent Living's head office will close at 4.30pm on Friday 28th April 2017 and will re-open at 9am on Tuesday 2nd May 2017. You can still report repairs or make a payment during this time here on our website, or by using the Derwent Living app or your MY Derwent Living account. To report an emergency repair over the bank holiday weekend, please call 0116 257 6727.
The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.
A rough guide to scrutiny
The Resident Scrutiny team has space for nine members and we are always looking for new people to join. We have produced a rough guide to scrutiny which explains how the team works and how you can get involved.
The team has conducted reviews on areas including the repairs service and the role and remit of housing officers. Its recommendations are considered and acted upon by the board and executive team.
In their words
Why did you join the resident scrutiny team?
I joined the team to become involved in setting a high standard for Derwent Living and providing a great and fair service for all residents
What do you get out of being a member?
I get a tremendous amount of satisfaction from being a member, knowing that I can contribute to making customers lives a little bit easier.
What do you think the team achieves?
The team has achieved lots, as customers we have earned a great deal of trust from staff and we have made recommendations that have improved customer satisfaction and given them value for money. Winning the EMTP gold award was a great achievement as it recognised that the team worked very hard for all customers.
Terms of reference
You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.
Scrutiny team reports
You can read previous reports here.
Resident Scrutiny Team Customer Service mini-review January 2014
Resident Scrutiny Team allocations review April 2014
Resident Scrutiny Team Customer Survey report July 2014
Resident Scrutiny Team Report Bedroom Tax Oct 2014
Resident Scrutiny Team complaints review January 2013
Cyclical Painting Minor Repairs Report 2013
Scrutiny Report on cleaning services August 2013
Resident Scrutiny Team report on handling of anti-social behaviour October 2013
Get involved with the scrutiny team
You can see what the resident scrutiny team has been up to by visiting their Facebook page www.facebook.com/derwentlivingresidentscrutinyteam or for more information/to get involved contact us or email firstname.lastname@example.org