Do you want to learn new skills? Have a go at writing reports, giving presentations, carrying out research and learn how housing works? Well this could be your chance – we currently have vacancies on our resident scrutiny team. This team of customer volunteers works alongside Derwent Living to review the services we provide and make recommendations to improve them.
What is scrutiny?
Good resident scrutiny provides a ‘‘critical friend” challenge by residents to the senior management or executive, policy-makers and decision-makers within Derwent Living.
It is carried out by an independent panel of residents that lead and own the scrutiny process to drive improvement in services.
How does scrutiny work?
The first stage is to decide what services need to be scrutinised.
There are many sources for potential topics and the resident scrutiny team can use some of the following as a starting point for identifying services that need to be reviewed:
- Concerns raised by residents
- Issues identified by audits and inspections (past and present)
- Results of consultation with customers
- Areas of poor performance identified in performance monitoring
The resident scrutiny team inspects the services delivered by us and helps us to keep improving them for the benefit of all our customers. The type of areas that the scrutiny team review would include looking at the quality of:
- Estates and neighbourhoods
- Customer service
- New and existing homes
- Repairs & maintenance
- Major home improvements
- How we involve customers
The team then carries out the review of the service area they have chosen, this can be done using a number of different methods.
Once the team have finished looking at a service area they will then report back to Derwent Living on what they have found, whether good or bad, and make any recommendations they think will help to improve the service.
We can also help with transport and/or childcare costs if needed.
You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership. No previous qualifications or experience in housing are required, just enthusiasm and commitment.
If you are looking for something to keep your mind active or a way of adding skills to your CV, contact the customer engagement team to find out more about this exciting opportunity by email at email@example.com.
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