Appetite for distraction
Created on Tuesday, May 13th, 2014
by Steve Atkin
Derwent Living has launched a major update to its successful smartphone and tablet app. The new version features a totally redesigned interface which makes it faster and easier to report repairs, receive call backs and make rent payments. Customers can also keep up-to-date with what’s happening at Derwent Living using the new inbox feature.
The latest version of the app has been designed in collaboration with Manchester-based app developers Emerald. The first version of the Derwent Living app, which launched in 2012, has already been downloaded over 2000 times and accounts for nearly 300 customer contacts every month.
Mitch Allseybrook, resident involvement manager at Derwent Living said: “We want the app to evolve and become a better tool for our customers to use. As technology has moved on we felt we needed to give the app a fresh new look and feel as well as add new features.
“We’ve looked at how our customers are using the app and have made a number of improvements based on feedback. We hope that the new version will make it easier for people to get in touch, and at the same time for us to get more customers involved in shaping how services are delivered.”