Bank holiday closure

Derwent Living's head office will be closed for the late May bank holiday from 4.30pm on Friday 24 May 2019 until 9am on Tuesday 28 May 2019. To make a payment please visit the payment pages of this website. To report an emergency repair call 0116 257 6727.

Published

Bustling day at The Meet

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The Meet at Bustler Market was a real hit last weekend, bringing together Derwent Living customers and staff for a “festival of involvement”.

The venue, in the heart of Derby’s Castleward area, usually hosts award winning street vendors each month, but was taken over for the day by Derwent Living for the informal gathering with music and street food.

As well as Derwent Living staff from across the business, representatives from Places Management, Vinshire Plumbing and Heating, and J Tomlinson were on hand to help customers with any issues and listen to feedback.

Local PCSOs, the fire service and Severn Trent Water also attended, and were able to give advice and support on a range of neighbourhood and household matters.

Customers were able to find out more about Derwent Living’s online services, sign up for an online account and arrange a ‘get online session’ with Mike Quigley, Derwent Living’s first customer digital champion.

Nicolle Jones-Cox, from Derwent Living’s customer engagement team, said: “We’re delighted so many customers could come and see us at The Meet. We tried to do something a little different, a more relaxed approach with street food and interactive stands.

“Customer feedback is essential to help shape our services, so it was great to see so many people there – including lots of new faces. Every issue raised at The Meet will be looked into by our teams or contractors.

“This approach was a hit with customers and staff alike, so it’s something we’ll definitely be building on in the future.”

To learn more about Derwent Living’s customer involvement opportunities, visit the get involved section of this website.

For customers who were able to come along and didn't fill in a feedback card, why not head over to the community pages and have your say in our special feedback article?