Complaint Officer vacancy

Created on Monday, July 8th, 2013
by Michael Futers

We have a vacancy for a Complaint Officer based on Pride Park, Derby. This post is for 37 hours per week, flexibility required, and has a salary of £17,600 per annum.

We are currently looking for someone who can help us resolve complaints, in accordance with our complaints policy, and who can identify learning from complaints and work with other teams within Derwent Living to implement improvements.

To be successful in this position you must have a passion for outstanding customer service and the desire to meet the challenge of rebuilding the customer’s confidence in our service when something has gone wrong.

You will have strong IT skills and excellent verbal and written communication skills, with the ability to communicate in a variety of ways.

Working within set timescales you will acknowledge, thoroughly and impartially investigate, resolve and reply to customers’ complaints across all service areas.

Apply to join a unique company bringing together an affordable housing ethos, with a commercial edge.

To apply go to

For further details call 01332 346477.

The closing date for applications is Monday 22 July 2013.

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