Derwent Living has ‘appetite’ for improving online services
Created on Tuesday, August 28th, 2012
by Steve Atkin
Derwent Living is improving its online services by launching an app for smart phones and tablets. The Derby-based housing provider is one of the first in the Midlands to provide an app and hopes it will enable more people to access its services.
Derwent Living has an increasingly young customer base that uses smart phones and tablets as their main means of communication. The app can be used for a range of housing services including reporting repairs, paying rent, finding a home, giving feedback or simply asking staff to make contact.
The organisation has also optimised its website to suit smartphones. The new site contains all of the information available on the full site, but takes advantage of touch devices and smaller screens. The development of the mobile optimised site better serves the increasing number of visitors using mobile devices.
Mitch Allseybrook, resident involvement manager at Derwent Living says: “We are aware that more and more customers are using smart phones and we are keen to respond to meet their preferred means of communication. This app is quick and easy to use and those who took part in testing really liked it.
“It looks good and is very easy to use. In addition the optimised website means that if you visit it on a smartphone, you automatically get a nice large, easily viewable version instead of the standard layout.”
The app was developed in conjunction with Emerald Apps, a Manchester-based IT company.