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Derwent Living hits the road to get people online

Created on Friday, August 16th, 2013
by Michael Futers

Derwent Living’s resident involvement team has been out and about in the East Midlands visiting housing schemes to show its customers the range of online services that are available.

Derwent Living’s digital offering includes the impressive Derwent Living App for mobile devices and MY Derwent Living, a secure interactive website.

The team has visited sites across Derbyshire, Nottinghamshire and Leicestershire and set up a pop up stall from the back of a car. Using mobile devices such as an iPad, team members have been able to guide people through the online services and get them started so that they can manage their tenancies with more flexibility.

Harriet and Mitch showing peope what they can do online

Harriet and Mitch showing people what they can do online

Mitch Allseybrook, resident involvement manager, said: “We are keen to show people how easy it is to use our online services even from a smartphone.  Customers can access a wide range of services that include checking their rent balance and reporting repairs. They can even take part in an online involvement forum and discuss our services with other residents.

“It’s great to meet customers face-to-face but increasing numbers of people are using our online services.  We have chosen to visit places where there are large numbers of new customers who may not know what’s on offer.  And of course customers are raising other matters with us too which we can deal with for them.”

MY Derwent Living is available to all Derwent Living customers with an email account.  The Derwent Living App can be downloaded free from the Apple app store for iOS devices and from Google Play for Android.

The app was developed in conjunction with Emerald Apps, a Manchester based IT company.

 

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