Important information about reporting repairs 

Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.


Derwent Living receives three nominations in tenant awards

Three is definitely the magic number for housing provider Derwent Living after being shortlisted for a trio of awards at this year’s Tenant Participation Advisory Service (TPAS) Central Awards.

The Derby-based organisation, which has been driving through a wide-ranging programme of improvement, is up for awards in digital engagement, co-regulation and tenant-led scrutiny at the ceremony which takes place in March.

Resident involvement manager Mitch Allseybrook, said: “I’m thrilled that our hard work has been rewarded with these nominations. Our work on improving our digital offering has meant customers can keep in touch with us in many different ways.

“For instance, in the last 18 months we’ve launched a secure website where customers can manage their accounts and get involved, a mobile app for phones and tablets and our social media channels are engaging with more and more people.

“It isn’t just about new technology, though; people are very much at the heart of what we do. Our programme of co-regulation with our customers has been really successful.

“We’ve recently launched an independent panel which helps to resolve customer complaints and our resident scrutiny team which examines services has been bolstered by new members, all of whom have received specialist training.”

The TPAS Awards recognise tenants who go the extra mile, landlords and tenants working together and great ideas that show what can be achieved when people are truly involved with their housing provider.

The TPAS Central Awards final is being held on 7 March in Birmingham. The winners will go forward to a prestigious national final, which will be held later in the year, where they will compete against the winners of the Southern Finals and Northern Finalists.