Twitter
Facebook
G+
LinkedIn
Email

Derwent Living scrutiny team shortlisted for award

Created on Tuesday, April 9th, 2013
by Steve Atkin

Derwent Living’s scrutiny team has been shortlisted for a prestigious award for the way it involves residents in improving services.

The Derby-based housing provider is hoping to come out on top in the ‘Excellence in Tenant Led Scrutiny’category at the annual Tenant Participation Advisory Service (TPAS) awards, held on 12 April in Birmingham.

This award recognises tenant-led scrutiny which has made an exceptional improvement or change to the organisation and the local community.

Derwent Living’s scrutiny team has been nominated for its success in working with senior managers to suggest, review and implement service improvements.

The scrutiny team independently lead and own the scrutiny process, driving service improvements for all customers.

The scrutiny team independently lead and own the scrutiny process, driving service improvements for all customers.

 

Peter McCormack, chief executive at Derwent Living, said: “It’s great that the resident scrutiny team has been nominated for this award in recognition of its work.

“The team of volunteers have accomplished a great deal since being set up in 2010 and its members – all Derwent Living residents– have worked extremely hard to recommend improvements that have made a real difference for all customers.

“One of the team’s many achievements is the introduction of a text messaging system to let residents know when maintenance workers are due to visit their homes. Another highlight is the introduction of better information packs for new residents to help them settle into their new home.

“I’m extremely impressed with the work the team has done to benefit customers.”

There are currently three members of the resident scrutiny team and each member has studied for a 10-week Chartered Institute of Housing level two qualification – which has helped them gain a greater understanding of issues in housing.

Resident involvement is central to shaping Derwent Living’s services. Customers are encouraged to be active in groups and committees, there are a range of involvement opportunities including the scrutiny team, a group of service spot checkers and a reading panel, to name a few.

TPAS is a national organisation that promotes collaboration between landlords, residents and the government. The annual awards ceremony recognises the achievements of organisations that have successfully worked toward this goal.

Comments are closed.

Find a home Report a repair Pay your rent MY Derwent Living