Join our award-winning scrutiny team!
Created on Friday, March 4th, 2016
by Kathryn Shaw
Do you want to learn new skills? Maybe have a go at writing reports, giving presentations, carrying out research and learn how the housing industry works? Well this could be your chance!
We currently have vacancies on our resident scrutiny team. This team of customer volunteers works alongside Derwent Living to review the services we provide and make recommendations to improve them.
What is scrutiny?
Good residents’ scrutiny provides a “critical friend” challenge, by residents to the board or executive decision-makers within Derwent Living. It is carried out by ”independent-minded panels of residents” that lead and own the scrutiny process to drive improvement in services.
How does scrutiny work?
The first stage is to decide what services need to be scrutinised. There are many sources for potential topics for scrutiny and the resident’s scrutiny team can use some of the following as a starting point for identifying services that need looking at:
- Concerns raised by residents
- Issues identified by audits and inspections (past and present)
- Results of consultation with customers
- Areas of poor performance identified in performance monitoring
The resident scrutiny team inspects the services delivered by us and help us to keep improving services for the benefit of all our customers. The type of areas that the scrutiny team review would include:
- Estates and neighbourhoods
- Customer service
- New and existing homes
- Repairs & maintenance
- Major home improvements
- How we involve customers
The team then carries out the review of the service area they have chosen and this can be done using a number of different methods. Once the team have finished looking at a service area they will then report back to Derwent Living on what they have found, whether good or bad, and make any recommendations they think will help to improve the service.
How do I get involved?
No previous qualifications or experience in housing are required, just enthusiasm and commitment.
We can also help with transport and/or childcare if needed.
If you are looking for something to keep your mind active or a way of adding skills to your CV, contact the resident involvement team to find out more about this exciting opportunity. Email us at email@example.com or call us on 01332 346477.