Looking into the void
Created on Thursday, July 19th, 2012
by Michael Futers
Our resident scrutiny team has started a new piece of work. Following on from its recent report on services to home-owners, it is now looking into how we manage the repair of empty properties in preparation for new tenants.
The review into the management of void properties is timely as it coincides with new contractors Liberty Maintenance taking on this service. The scrutiny team will review the whole process by meeting with customers, staff and contractors and by studying data and documents on how this has been done to date. It will then agree recommendations and submit a report to the Derwent Living Board for it to agree and determine what changes should be made.