MY Derwent Living launches

Created on Monday, November 5th, 2012
by Steve Atkin

Derwent Living’s new resident portal MY is now available. MY is a fully secure area of the website that allows customers to see information relating to their account and complete transactions all in the same place.  The system forms part of Derwent Living’s digital offering, which includes new websites, a strong social media presence, mobile optimised websites and a smartphone app.

The service is available 24/7 and is completely free to use. The development team have also worked to make the portal accessible on mobile devices such as smartphones, so those customers without access to broadband internet can still access the service over 3G networks.

 My enables Derwent Living customers to:

  • Check their rent balance, view and make payments              
  • Print a pdf of their latest rent statement
  • Report repairs
  • See a history of repairs, both outstanding and completed
  • See when a repair is due
  • Prompt with the touch of a button if a repair becomes overdue
  • Rate any completed repairs and give confidential feedback
  • See when a gas service is due and view old service information
  • Update contact and household details
  • Make a complaint

Customers wanting to access the MY system should call Derwent Living on 01332 346 477 or visit for more information. To give feedback on the MY system users can email 

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