Vacancy: Customer Service Advisor, 12 month fixed-term contract

Created on Thursday, August 21st, 2014
by Steve Atkin

We’re looking for an exceptionally enthusiastic and friendly individual to work as part of a team delivering a first class customer service.

This role will ideally suit someone who has experience of working with the public and enjoys talking to people from all walks of life.  As the first point of contact, you’ll be the ‘face’ of Derwent Living, ensuring customers are dealt with in an efficient and effective manner. 

Handling telephone, email and internal enquiries, you’ll have the communication skills to deliver a high standard of service throughout.

Primarily telephone based, you will be responsible for dealing with customer queries, logging repair requests, giving housing advice, providing sales information, responding to complaints and undertaking general administrative duties. This is a varied and stimulating post – you’ll find that no two days are the same!

A good standard of education and excellent communication skills, combined with a desire to work in a busy office are essential.  IT literacy and a self-motivating approach are also important.  This post would ideally suit someone from a call centre or customer contact centre background.

If you feel you can put yourselves in the shoes of our customers then this is the role for you.

£19,816 per annum pro rata, based on Pride Park in Derby, 37 hours per week

Monday – Thursday 9:00am – 5:00pm and Friday 9.00am – 4.30pm

Download the  application form here 

Take a look at the role profile and person specification

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