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Christmas closure

Derwent Living head office will close at 11am on Friday 22nd December and will reopen at 9am on Tuesday 2nd January. To report an emergency repair during this time, call 0116 257 6727.

You can also log repairs, pay rent and report anti-social behaviour on our website, on MY Derwent Living or by downloading the Derwent Living app for android or iPhone.

Our services

Derwent Living provides a wide range of housing services to meet the needs of its customers.

Our call centre at Centro Place handles customer enquiries by telephone, email, text, mail and in person. The customer service advisors aim to resolve most of your enquiries without referring you elsewhere but will connect you to a colleague better placed to meet your needs where appropriate.


People talking


The allocation of properties is done in partnership with local councils who have the nomination rights in most cases.

Schemes have specified housing officers, who deal with tenancy service matters, and income management officers, who deal with rent. They are in the office some of the time but are usually out and about working with customers.

We are responsible for repairs and gas servicing on rented properties. These are mostly done by our contractors and we also use specialists for some work. We also provide landscaping services and cleaning services for communal areas.

Specialist staff deal with specific services including those providing support to vulnerable residents.

Find a home Report a repair Pay your rent MY Derwent Living