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Satisfaction survey – £1000 worth of prizes to be won!

Derwent Living needs your help to find out how satisfied you are with your home and the services you receive from us. Click here to start the survey: https://survey.derwentliving.com/. All completed surveys will be entered into a prize draw, with a chance to win up to £250 worth of high street vouchers. Closing date for entries is 30 June 2017.  Full terms and conditions available on request.  

Our services

Derwent Living provides a wide range of housing services to meet the needs of its customers.

Our call centre at Centro Place handles customer enquiries by telephone, email, text, mail and in person. The customer service advisors aim to resolve most of your enquiries without referring you elsewhere but will connect you to a colleague better placed to meet your needs where appropriate.


People talking


The allocation of properties is done in partnership with local councils who have the nomination rights in most cases.

Schemes have specified housing officers, who deal with tenancy service matters, and income management officers, who deal with rent. They are in the office some of the time but are usually out and about working with customers.

We are responsible for repairs and gas servicing on rented properties. These are mostly done by our contractors and we also use specialists for some work. We also provide landscaping services and cleaning services for communal areas.

Specialist staff deal with specific services including those providing support to vulnerable residents.

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