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Satisfaction survey – £1000 worth of prizes to be won!

Derwent Living needs your help to find out how satisfied you are with your home and the services you receive from us. Click here to start the survey: https://survey.derwentliving.com/. All completed surveys will be entered into a prize draw, with a chance to win up to £250 worth of high street vouchers. Closing date for entries is 30 June 2017.  Full terms and conditions available on request.  

Cold weather guidance

Cold weather brings snow and ice which have a major impact on how we get about safely.  This article sets out what you, your neighbours and Derwent Living are each expected to do when the temperature drops.


Snow_ahead


Does Derwent Living have a plan for cold weather?

Yes, Derwent Living  has procedures for dealing with weather emergencies on all sites that are defined as high risk to enable, as far as reasonably practicable, the safe movement of pedestrians on the main footpaths within our schemes, including car parks and bin stores. With the obvious difficulties in maintaining high levels of specialist equipment and staff, it is not practically possible to:
•  Provide a cold weather service on all parts of Derwent Living’s property portfolio, or
•  Ensure all walkways are kept free of ice or snow at all times, even on routes identified as priority.

Like local authorities our approach is to reduce risk as much as reasonably practical.  This means we proritise high risk areas.

What is a ‘high risk’ site?

Derwent Living defines ‘high risk’ sites as:
•  Retirement living sites with communal areas due to the vulnerability of residents.
•  Sites with steep gradients (greater than 10%).

So what does Derwent Living do in cold weather?

•  On retirement living sites with communal areas main paths will be treated but not individual houses.  Foot paths on high risk schemes are gritted and/or cleared of snow in descending order of priority.
•  On sites with steep gradients Derwent Living provides gritting bins for the use of residents.
•  On all other sites action will be taken if  a manager or housing officer identifies a site with steep gradients.  We will then attempt to provide grit bins at strategic locations for the use or residents.

All of the above will  be subject to supply of gritting materials and weather conditions.

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