Christmas closure

Derwent Living head office will close at 11am on Friday 22nd December and will reopen at 9am on Tuesday 2nd January. To report an emergency repair during this time, call 0116 257 6727.

You can also log repairs, pay rent and report anti-social behaviour on our website, on MY Derwent Living or by downloading the Derwent Living app for android or iPhone.

Make a payment


Welcome to the Derwent Living 24 hour secure Internet payments service. You can now make rent or service charge payments using this secure site with most major credit or debit cards. All you need is your tenancy number.

Your tenancy number can be found on the top of your rent statements, if you are unsure of your tenancy number please contact us.

This area of the site is fully secure and you will need to select a password for future visits.

STOP: Important payment information for students

Please do not use this payment facility to pay your term’s rent for any Derwent Living student accommodation site. This payment facility is for affordable living and residential lettings customers only and your payment will not be registered with the student team. Please visit or contact your student scheme office to make a payment.

Click here to pay online


How to pay

When your rent is due

Your rent (and or service charge) is due:

For renters: weekly on a Monday
For homeowners: first of every month

If you wish to pay monthly your payment must be in advance. You must pay the correct rent regularly and on time.

Ways to pay

We offer a wide range of easy ways to pay. You can choose the method that suits you the best:

Direct Debit – Paying by Direct Debit is the easiest way to pay your rent and service charges if you have a bank or building society account.  You can choose to pay weekly, fortnightly, four weekly or per calendar month on any date.

If the rent you pay alters, the bank will be notified of the new amount automatically. You will be notified about the change in writing at the same time.

Call us on 01332 364 477 and we can set up your direct debit over the phone, it only takes 5 minutes.

Print off and fill in this direct debit form to set up your Direct Debit.  Send the completed form to: Accounts team, Derwent Living, No1 Centro Place, Pride Park, Derby DE24 8RF.

Paying by Direct Debit is the easy, safe way to pay your rent. Payments are made automatically to Derwent Living, so you don`t have to worry about making sure your payments are on time. Also with Direct Debit you stay completely in control – it can be cancelled at any time, and under the Direct Debit guarantee you`ll get a full refund from your bank if an error is made.

Direct or Faster Payments – Make a payment directly from your bank account to ours, if your bank participates in the Faster Payments service this could be with us within a few hours.

Log into your bank account via the internet, phone banking or visit your bank and request to make a payment.

To set up the payment you will need the following information:

Payee name: Derwent Living (Account to be paid)
Sort Code: 20-72-17
Account Number: 10816205

Payment Reference
Only enter your tenancy reference number with no spaces or punctuation marks. Do not enter any other information.

Quoting the correct tenancy number will ensure your payment goes directly to your rent account. If you need any help please contact our customer service advisors on 01332 346477

You will only need to enter this information the first time you set up the payment request, the details will then be held within your bank account.


Rent payments can be made securely 24 hours a day, 7 days a week using our online payment system.

All you need is your debit card and tenancy reference number.

Our online payment system is specially designed to work on smartphones and tablets as well as laptops and computers.

Automated debit/credit card payment service

You can pay your rent 24 hours a day 7 days a week on our automated payment service.

  • Call us on 01332 346477
  • Press option 2 when prompted
  • Follow the simple instructions

You will need your tenancy reference number to use this service.

Standing Order – You can set up a standing order directly with your bank. Choose any payment day to suit you.

Contact us for a form which you need to complete and return to you bank.

Cheque – Cheques and postal orders should be made payable to ‘Derwent Living’ and sent to our head office. Please remember to write your name and address on the back of the cheque. Please do NOT send cash in the post.

Housing benefit – If you receive housing benefit it is easier and simpler for your payments to be made direct from the Local Authority to Derwent Living to credit your rent account.

Remember. If your Housing Benefit does not cover the full amount of rent you still have to pay us the balance.

Find a home Report a repair Pay your rent MY Derwent Living