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Essential system maintenance

Due to essential maintenance, our repairs system will be unavailable after 4pm on Thursday 19th July and all day Friday 20th July. Please report all non-emergency repairs via the Derwent Living App or use the website's report a repair form. Any emergency repairs should be telephoned through as usual. We apologise for any inconvenience this may cause.

Business plan

You can now download a copy of the 2017-2020 business plan. The document contains context, rationale as well as objectives and targets for the organisation for the next three years.

It is the first business plan to be published since Derwent Living became part of the Places for People Group.

The business plan has seven key areas, some of which customers will notice have been included from previous plans.

The seven areas are:

  • Our customers
  • Our property
  • Our people
  • Our technology
  • Our business performance
  • Our commercial strategy
  • Our growth and development

Performance against the plan is regularly monitored and the organisation uses a raft of indicators to ensure service delivery standards remain high.

For more information about the plan, please contact the marketing team at Derwent Living.

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