Summer bank holiday closure

Derwent Living's head office will close at 4.30pm on Friday 26th August 2016 and will re-open at 9am Tuesday 30th August 2016. To report an emergency repair during this time please call 0116 257 6727. You can make a rent payment on our website or, if you have an account, by visiting

Customer handbooks and buyers guides

Our customer handbooks provides all the information you need to know about Derwent Living and the services available to you.

If you would like to know more about the topics covered in the handbooks below please contact us or search the website using the search bar in the top right of this page.

New for 2016! Customer e-handbook

welcometabletYou can view our new online customer handbook here. It has been designed to work well on mobile phones and other devices such as tablets and laptops.

The handbook covers everything from contacting us through to reporting complaints and getting involved.

It features audio descriptions in English and Polish* and several sections have video introductions to help get important messages across.

*more languages will be added in the coming months

Existing handbooks

Click here to download our Customer handbook for affordable living residents

Click here to download our Customer handbook for homeowners

You can also download our Shared Ownership guide



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