Bank holiday closureDue to the bank holiday, Derwent Living's head office will close at 4.30pm Friday 26th May 2017 and will re-open at 9am Tuesday 30th May 2017. You can make a payment on the website, using the app or on MY Derwent Living. To report an emergency repair during this time please call 0116 257 6727.
Customer handbooks and buyers guides
Our customer handbooks provides all the information you need to know about Derwent Living and the services available to you.
If you would like to know more about the topics covered in the handbooks below please contact us or search the website using the search bar in the top right of this page.
New for 2016! Customer e-handbook
You can view our new online customer handbook here. It has been designed to work well on mobile phones and other devices such as tablets and laptops.
The handbook covers everything from contacting us through to reporting complaints and getting involved.
It features audio descriptions in English and Polish* and several sections have video introductions to help get important messages across.
*more languages will be added in the coming months
Click here to download our Customer handbook for affordable living residents
Click here to download our Customer handbook for homeowners
You can also download our Shared Ownership guide