Essential system maintenanceDue to essential maintenance, our repairs system will be unavailable after 4pm on Thursday 19th July and all day Friday 20th July. Please report all non-emergency repairs via the Derwent Living App or use the website's report a repair form. Any emergency repairs should be telephoned through as usual. We apologise for any inconvenience this may cause.
Customer handbooks and buyers guides
Our customer handbooks provides all the information you need to know about Derwent Living and the services available to you.
If you would like to know more about the topics covered in the handbooks below please contact us or search the website using the search bar in the top right of this page.
New for 2016! Customer e-handbook
You can view our new online customer handbook here. It has been designed to work well on mobile phones and other devices such as tablets and laptops.
The handbook covers everything from contacting us through to reporting complaints and getting involved.
It features audio descriptions in English and Polish* and several sections have video introductions to help get important messages across.
*more languages will be added in the coming months
Click here to download our Customer handbook for affordable living residents
Click here to download our Customer handbook for homeowners
You can also download our Shared Ownership guide