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Christmas closure

Derwent Living head office will close at 11am on Friday 22nd December and will reopen at 9am on Tuesday 2nd January. To report an emergency repair during this time, call 0116 257 6727.

You can also log repairs, pay rent and report anti-social behaviour on our website, on MY Derwent Living or by downloading the Derwent Living app for android or iPhone.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing info@derwentliving.com. You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home
Anti-social behaviour
Caring for the environment
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
Grounds maintenance specification – Places for People Landscapes
Harassment
Money Matters
Managing mould and condensation
Mutual exchange guidelines
Pet Policy
Repairs and maintenance policy
Stay Put Policy
Tenancy rights and responsibilities
The lettable standard

Other documents

Understanding the complaints process
Independent complaints panel leaflet
Pet application form

Find a home Report a repair Pay your rent MY Derwent Living