Essential system maintenance

Due to essential maintenance, our repairs system will be unavailable after 4pm on Thursday 19th July and all day Friday 20th July. Please report all non-emergency repairs via the Derwent Living App or use the website's report a repair form. Any emergency repairs should be telephoned through as usual. We apologise for any inconvenience this may cause.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home
Anti-social behaviour
Caring for the environment
Fly tipping policy
Gas safety and carbon monoxide policy
Grounds maintenance specification – Places for People Landscapes
Money Matters
Managing mould and condensation
Mutual exchange guidelines
Pet Policy
Stay Put Policy
Tenancy rights and responsibilities
The lettable standard

Other documents

Independent complaints panel leaflet
Pet application form

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