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May bank holiday closure

Derwent Living's head office will close at 4.30pm on Friday 28th April 2017 and will re-open at 9am on Tuesday 2nd May 2017. You can still report repairs or make a payment during this time here on our website, or by using the Derwent Living app or your MY Derwent Living account. To report an emergency repair over the bank holiday weekend, please call 0116 257 6727.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing info@derwentliving.com. You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Anti-social behaviour
Caring for the environment
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
Grounds maintenance specification – Places for People Landscapes
Harassment
Money Matters
Mutual exchange guidelines
Paying your rent
Pet Policy
Repairs and maintenance policy
Stay Put Policy
Tackling condensation
Tenancy rights and responsibilities
The lettable standard

Other documents

Understanding the complaints process
Independent complaints panel leaflet
Pet application form

Find a home Report a repair Pay your rent MY Derwent Living