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Satisfaction survey – £1000 worth of prizes to be won!

Derwent Living needs your help to find out how satisfied you are with your home and the services you receive from us. Click here to start the survey: https://survey.derwentliving.com/. All completed surveys will be entered into a prize draw, with a chance to win up to £250 worth of high street vouchers. Closing date for entries is 30 June 2017.  Full terms and conditions available on request.  

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing info@derwentliving.com. You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Anti-social behaviour
Caring for the environment
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
Grounds maintenance specification – Places for People Landscapes
Harassment
Money Matters
Mutual exchange guidelines
Paying your rent
Pet Policy
Repairs and maintenance policy
Stay Put Policy
Tackling condensation
Tenancy rights and responsibilities
The lettable standard

Other documents

Understanding the complaints process
Independent complaints panel leaflet
Pet application form

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