The latest meeting of Derwent Living’s Forum has taken place.

The latest meeting of Derwent Living’s Forum has taken place.

Following a review of our current cleaning services and feedback from the residents’ forum, we will be moving our cleaning services for our blocks of flats in-house from April 2019.

December’s forum has taken place, and this year we mixed it up a little. Here's what happened.

It’s 18 months since our grounds maintenance service moved in-house to group company Places for People Landscapes.

How to feedback about Derwent Living's services.

The team wanted to review retirement living re-lets due to concerns around re-let times of properties. With a view to making recommendations for improvements where needed; the main aim being to improve re-let performance.

The team review was to look at the complaints process and procedure, and make recommendation for improvements. 

The team carried out a review into the Mutual Exchange process and procedure. With a view to making recommendations for improvements where needed; the main aim being to improve the experience for customers going through the process.

The team have looked at the Keyworker Accommodation Services provided by Derwent Living. With a focus on the sites at Manor Park Court, and Embley Road; the differences between the two sites, and the possibility of aligning how they operate.