Topic: Feedback
December 2018 Forum Newsletter
The latest meeting of Derwent Living’s Forum has taken place.
September 2018 Forum News Letter
The latest meeting of Derwent Living’s Forum has taken place.
Sweeping changes

Following a review of our current cleaning services and feedback from the residents’ forum, we will be moving our cleaning services for our blocks of flats in-house from April 2019.
December's Forum Newsletter

December’s forum has taken place, and this year we mixed it up a little. Here's what happened.
Landscapes revisited

It’s 18 months since our grounds maintenance service moved in-house to group company Places for People Landscapes.
Feedback, compliments and complaints

How to feedback about Derwent Living's services.
Resident Scrutiny Team Report - Retirement Living Re-Lets (April 2017)
The team wanted to review retirement living re-lets due to concerns around re-let times of properties. With a view to making recommendations for improvements where needed; the main aim being to improve re-let performance.
Resident Scrutiny Team Report - Review of Complaints Policy (August 2016)
The team review was to look at the complaints process and procedure, and make recommendation for improvements.
Resident Scrutiny Team Report - Review of Mutual Exchange Process (January 2017)
The team carried out a review into the Mutual Exchange process and procedure. With a view to making recommendations for improvements where needed; the main aim being to improve the experience for customers going through the process.
Resident Scrutiny Team Report - Keyworker Accommodation Services (December 2017)
The team have looked at the Keyworker Accommodation Services provided by Derwent Living. With a focus on the sites at Manor Park Court, and Embley Road; the differences between the two sites, and the possibility of aligning how they operate.