Topic: Procedure

A list of articles tagged with 'Procedure'.

July 2019 Forum Newsletter

Feature image

Webpage published , updated

The latest meeting of our customer Forum has taken place, on the hottest day of the year so far! This month we talked income policy and the role of our resident managers.

Resident Scrutiny Team report - Grounds maintenance review (September 2018)

Webpage published

  1. Introduction

The Resident Scrutiny Team decided to review the Grounds Maintenance service being delivered by Pfp Landscapes, with a view to making recommendations for improvements where needed. Due to falling satisfaction levels the main focus of the review has been the standard of the work being completed and customer expectations of the service.


Resident Scrutiny Team Report - Health & Safety review (June 2018)

Webpage published , updated

The team decided to review Derwent Livings approach to health and safety. With a view to making recommendations for improvements where needed; with a particular focus on customer communication, reporting of H&S issues, staff training and fire safety processes post Grenfell.