Derwent Living's head office will be closed for the late May bank holiday from 4.30pm on Friday 24 May 2019 until 9am on Tuesday 28 May 2019. To make a payment please visit the payment pages of this website. To report an emergency repair call 0116 257 6727.
The team decided to look at how Derwent Living communicate with their customers through digital methods, namely the website. As well as how Derwent Living are raising awareness of digital communication.
The team wanted to review retirement living re-lets due to concerns around re-let times of properties. With a view to making recommendations for improvements where needed; the main aim being to improve re-let performance.
The team carried out a review into the Mutual Exchange process and procedure. With a view to making recommendations for improvements where needed; the main aim being to improve the experience for customers going through the process.
The team have looked at the Keyworker Accommodation Services provided by Derwent Living. With a focus on the sites at Manor Park Court, and Embley Road; the differences between the two sites, and the possibility of aligning how they operate.